FAQS
Model Selection & Solution Consultation
Please provide your project type, channel dimensions, slope parameters, local power supply conditions and construction environment. Our engineers will offer free model selection solutions. You may refer to completed projects in Africa, Southeast Asia, Kazakhstan and other regions to select equipment configurations suitable for overseas job sites.
Yes. Slope protection pavers, canal forming machines and slipform machines can be adjusted in forming width, thickness and gradient according to project requirements to meet construction standards of different countries. Customized equipment solutions are available.
Export Documents, Packaging & Delivery
Yes. We supply full sets of customs documents including commercial invoice, packing list and bill of lading, and offer necessary materials to facilitate smooth customs clearance at the port of destination.
Machines are well protected with reinforced packaging for key components and loaded into containers to lower the risk of damage during long sea transit. Wearing parts can be packed together with main units in one container.
Documentation, Language Support & Technical Training
Complete English operation manuals, component drawings and maintenance guides are supplied, together with English tutorial videos for local operators.
Our English-speaking engineers provide remote video guidance for assembly, commissioning and trial operation online, and respond to operational problems arising during construction.
Warranty, Maintenance & Overseas Spare Parts
We provide consistent online English technical support to quickly diagnose faults remotely and deliver maintenance solutions to minimize downtime.
Yes. We can recommend a list of consumable wearing parts based on your construction schedule. Spare parts can be shipped in the same container with main machines. Original factory spare parts are available for cross-border supply in the long run.
Overseas complete machines enjoy agreed standard warranty covering core hydraulic components. Warranty-covered parts and wearable consumables are clearly distinguished and specified in sales contracts.
Adaptation for Overseas Construction Sites
Canal forming machines and certain pavers support diesel power or dual-power configurations, ideal for remote job sites without external power supply in Africa and Southeast Asia.
Yes. Our equipment has been applied in numerous water conservancy and irrigation infrastructure projects across Southeast Asia, Central Asia and Africa. Real-site project materials are available for reference.
Value-added Services
Certainly. Drawing on rich experience in domestic and international water conservancy projects, we share professional cast-in-place concrete construction advice to reduce secondary repair work and improve efficiency.